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Top > Pages > Information Pages > Terms and Conditions
Terms and Conditions


These conditions are established between, on one part, SARL FLY and FLIES, entered in Nîmes’ RCS, with headquarters located: 9B rue du Pic Saint Loup, 30660 GALLARGUES le MONTUEUX VAT No. FR13750471120, Phone No.: .09, and on the other hand, people who intend to make a purchase via the website, from now on called "the customer".
Before completing any transaction, the customer acknowledges having taken note of these general conditions of sale. The customer states that he accepts them from the moment he confirms his purchase by transferring the payment to the Mercanet BNP Paribas terminal, which pays by check or by any other means of payment agreed with the company FLY and FLIES.

1 - Special conditions of sale

At the moment the customer validates his order, he admits having taken knowledge of the particular conditions specified for each item (price, weight, color, features, packaging, shipping costs) and states to accept them without reservation.
Technical specifications are under the sole responsibility of the manufacturer. The photographs that illustrate each article have informative value only and not contractual. In no case can they link to the responsibility of the FLY and FLIES society.
1.1 - The order
The client records the order on the site through the basket icon.
The order cannot be registered on the site if the customer is not identified by its strictly personal username and password.
The customer account is personal. By validating his basket, the customer formalizes the sales contract between itself and the FLY and FLIES society. Through the final validation of his basket, the customer confirms the order and its acceptance by him is irrevocable and cannot be challenged except within the limits provided in these general conditions of sale.
The FLY and FLIES society is committed to honor the orders received through its website only within the limits of available stock. In the case there is no more stock of the wanted product, the FLY and FLIES society is obliged to so inform the client by email or phone.
FLY and FLIES reserves the right to block the order pending the resolution of the problem in case of non-payment, wrong address or any other problem.
If a client presents a negative balance on his account, no new orders will be taken into account before the settlement of outstanding amounts. The company reserves the right to refuse an order from a customer with whom there is a dispute.

2 – Prices

The products are supplied at the prevailing price at the time of completion of order. Prices are in Euros, all taxes included. FLY and FLIES society reserves the right to modify its prices at any time, but the products will be billed on the basis of rates in effect at the time of validation of the order. The amount of shipping costs will be added to this price. The rate of TVA indicated in the order form is the one prevailing at the day of the order. All shipping costs outside metropolitan France, customs fees and formalities shall be borne solely from the client.

3 – Payment

3.1 - By credit card: Mastercard/VISA.
Our site is a secure website (Standard Verified By VISA 3D secure)
3.2 - By check or money order (mailed), only available to French customers.
Your order will be blocked for 7 days until the reception and validation of the check. After this period, the order will be canceled. The products cannot be booked while the check is not received by us and its validation performed.
Treatment of the order begins when the check is cashed.
3.3 - PayPal
To qualify for the voucher, the customer must have a PAYPAL account and in this case, PAYPAL’s conditions will be applied.
3.4 - By bank transfer
The package is held for seven days. After this time, if the transfer is not received, your order will be canceled. The package’s treatment begins when the transfer order is received. The products cannot be booked while the transfer is not received by us.

4 – Withdrawal / refund / exchange

In accordance with Article L-121-20 and following of the Consumer Code, the customer has a period of 7 days from the order’s dispatch to return any item that is not suited to him (in its original packaging and in good condition, accompanied by the invoice sent, its accessories and instructions) and ask for an exchange or refund, without charge except for the cost of return.
No product will be accepted unless we have been previously informed by mail or phone about the return / exchange of the item. No product will be accepted through postal collecting. After reception and verification of the articles, FLY and FLIES undertakes to reimburse the products, less the shipping costs or other costs incurred, within 30 days.
Before you return an item, please contact us, we will indicate you the procedure for return.

5 – Package Reception

At the time of package reception, the customer should thoroughly check its status and its contents, even if the package’s state appears, at first view, acceptable.
If your package arrives in bad condition and / or some items are damaged, refuse it.
Goods transit on the recipient's own risk. In case of dissatisfaction, please submit the complaint to the carrier and demand compensation from the carrier by registered letter within 48 hours.

6 – Shipping costs

Shipping costs will be automatically calculated online at our site. In metropolitan France, postages are offered from 69€ of purchase price (offer not valid with other discounts or promotional offers).

7 – Shipping

Your order will be issued within 3 to 7 working days in metropolitan France. The dispatch of unavailable products is postponed, no later than 30 days from the date of order. If one or more products of the order are unavailable, the customer will be immediately contacted by phone or mail. If this is the case, you can demand the exchange or refund of the concerned items. No dispatch shall be sent to a mailbox.

8 – Warranty

Items for sale on our website benefit from guarantee against manufacturing defects. Warning, this warranty does not cover defects resulting from misuse, from use without compliance with the instructions of the manufacturer, aging resulting from normal use of the product, blows, shocks and wrong handling. The warranty does not cover the costs of transporting the product to our after-sales service. This warranty applies in metropolitan France and neighboring countries. The invoice serves as warranty and is essential for any intervention. The small equipment and consumables are not covered by the warranty.
If after the warranty period, you encounter a problem in a product, do not hesitate to contact us, we will find a way to eventually repair it.

9 – Signatures and evidence

In accordance with the provisions of the law of March 13, 2000, a credit card statement on our website and validation of the basket will be valid as proof of the authenticity of the order and validate the recoverability of the amounts assumed by the reservation of the products contained in purchase order. This validation is worth as a signature on the acceptance of all operations performed on the website.

10 – Responsibility

FLY and FLIES society is not responsible for any inconvenience or loss arising from the use of the internet channel.

11 - Intellectual property

All the elements that make up our internet website are protected by copyright, trademark and patent. No element may be copied, reproduced, republished, posted, transmitted, faxed or downloaded.
Article 34 of the computer and freedoms law: Each visitor to this site that provides information to our society grants the latter the full transferable rights regarding this information and authorizes it to use as it suits them.

12 – Legal competence and applicable law

These general conditions of sale apply throughout the duration of our online website. Moreover, these conditions are subject to French law. The competent court in case of dispute is from the domicile of the defendant.
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